Communicating with Patients: Texts, Emails, Voice Memos and More

December 14, 2023

Access the on-demand webinar here. 

How do your patients want to communicate with your health center? How does your health center want to communicate with patients? Whether it's texts, emails, voice memos or phone calls, or you also include social media postings and direct messages, each communication method has its benefits and compliance concerns. In this webinar, attorneys will discuss how different communication methods can impact patient relationships, patient privacy and the security of patient information. By developing a strategy to evaluate each potential communication method, your health center can mitigate the legal, regulatory, and compliance risks, while keeping patients engaged with care and connected to your health center.

Please note: This webinar is offered as a complimentary product to all Health Center Compliance Premium Plan Subscribers. For more information on our Premium Plan, click here or Contact Us.

Target Audience

  • Compliance Officers/Risk Managers
  • Operations and Outreach
  • In-House Legal Counsel

Learning Objectives

After this webinar, you will be able to:

  • Discuss the pros and cons of seeking patient consent to communicate via different methods
  • Educate patients about the limits of certain communication methods, including in urgent situations
  • Implement best practices for texting, emailing and messaging with patients
Course summary
Available credit: 
  • 1.00 Certificate of Attendance
Course opens: 
11/13/2023
Course expires: 
01/15/2024
Event starts: 
12/14/2023 - 1:00pm EST
Event ends: 
12/14/2023 - 2:00pm EST
Cost:
$175.00
Add to calendar: 

Dianne Pledgie

Dianne Pledgie serves as Partner and Compliance Counsel with the firm’s Health Care practice group, Dianne advises health centers on implementing effective compliance programs and on addressing top compliance risk areas. Dianne counsels health centers and other organizations on developing compliance programs that include the OIG’s seven elements, respond to identified compliance risk areas, and reflect the organization’s culture. Dianne also advises health centers and other organizations on patient privacy and confidentiality, including the HIPAA Privacy Rule and 42 CFR Part 2. She has experience responding to privacy and security incidents, including determining whether there has been a breach, notifying patients and the government, and creating corrective action plans. [Full Bio]

Participants can earn up to 1.20 CPE credits in Specialized Knowledge and Applications upon completion of all course requirements.

ATTENDEE REQUIREMENTS FOR CPE CREDIT

If you purchase CPE credit for this webinar you must satisfy the following conditions in order to receive your certificate:

  1. Answer at least 3 of the 5 polling questions during the webinar
  2. Complete the evaluation survey after the conclusion of the webinar or in the follow-up email

Upon completion of these requirements, FTLF will email you your CPE Certificate within two (2) weeks.

ADDITIONAL INFORMATION

  • Prerequisites: None 
  • Target Audience: Compliance Officers/Risk Managers, Operations and Outreach, In-House Legal Counsel
  • Advanced Preparation: None  
  • Program Level: All
  • Delivery Method: Group Internet Based
  • Attendance Requirements: In order to be awarded the full credits, you must respond to three (3) out of five (5) polling questions.

Feldesman Tucker Leifer Fidell LLP is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website www.nasbaregistry.org (formerly www.learningmarket.org).

Available Credit

  • 1.00 Certificate of Attendance

Price

Cost:
$175.00
Please login or register to take this course.

Access to the recorded version of this webinar is included in your purchase.

You will have access to the recordings for 90 days after enrollment. Once posted to your account, you can view each webinar anytime on-demand during the access period identified in your purchase confirmation. For additional information on viewing and accessing webinars, view our full terms and conditions here.

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Required Hardware/Software

Google Chrome and Mozilla Firefox are the preferred browsers.