HOW DO I REQUEST A CANCELLATION OR TRANSFER? 

All cancellation or transfer requests must be received in writing at learning@ftlf.com

WHAT IS THE CANCELLATION/TRANSFER POLICY FOR IN-PERSON TRAININGS (WORKSHOPS & NATIONAL EVENTS)? 

All cancellation or transfer requests must be received in writing at learning@ftlf.com. Requests for refunds or transfers, space permitting, for in-person events will be granted according to the following schedule:

  • Requests received 30 or more days prior to the event will receive a full refund.
  • Requests received between 11 to 29 days prior to the event will receive a 50% refund or you may apply that 50% of the original event registration fee to a future FTLF event, space permitting.
  • Requests for cancellations received within 10 days of the event start date are not eligible for a refund nor will transfers be processed absent extenuating circumstances.

All transfers are space permitting and may be subject to a transfer fee. Where the registration fee for the new course is higher, you must also pay the difference between the original course and the new course registration fee at the time of transfer. 

CAN SOMEONE ELSE ATTEND IN MY PLACE? 

If you can no longer make it to the in-person training you originally registered for and would like to send a colleague in your place, please Contact Us. We always allow substitutions, but if the change is made less than 48 hours in advance of the event’s start time, we may not be able to meet special dietary needs or other special accommodations.

WHAT IS THE CANCELLATION POLICY FOR WEBINARS? 

Live Webinars: For orders of live webinars, FTLF will issue a full refund for cancellations requested at least one week PRIOR to the live webinar. We do not provide refunds for no-shows; however, you may request access to the recorded version of the webinar.

Recorded Webinars: No refunds will be provided for recorded webinars. FTLF can transfer a registration to someone else within your organization or, provided you have not already viewed the webinar, transfer the registration to another on-demand program. Where the registration fee for the new webinar is higher, you must also pay the difference between the original course and the new course registration fee at the time of transfer. Administrative fees may also apply.

Changes in Staff: If your organization purchased a webinar (or registered for a training) under the account of a staff member who no longer works for your organization, please Contact Us.

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