HOW DO I REQUEST A CANCELLATION OR TRANSFER?
All cancellation or transfer requests must be received in writing at firstname.lastname@example.org.
WHAT IS THE CANCELLATION/TRANSFER POLICY FOR IN-PERSON TRAININGS (WORKSHOPS & NATIONAL EVENTS)?
All cancellation or transfer requests must be received in writing at email@example.com. Requests for refunds or transfers for in-person events will be granted according to the following schedule:
- 30 or more days prior to the event, requests for a full refund or a transfer without a fee will be granted.
- Between 11 to 29 days prior to the event, requests for cancellations will be granted a 50% refund and requests for transfers will be granted, space permitting and subject to a transfer fee.
- Within 10 days of the event start date, no requests for refunds or credits will be granted. At FTLF's discretion, late transfers may be granted, space permitting and subject to a transfer fee.
ARE THERE ANY EXCEPTIONS FOR TRAININGS IMPACTED BY COVID-19?
Any exceptions will apply only to specific trainings and will be communicated directly to all confirmed registrants. We are currently waiving all transfer fees between workshops, space permitting. We do still limit the total attendance in our Virtual Classroom and ask that you be mindful of this and, if possible, avoid waiting until the last minute to transfer out of a training. Should you have any questions or wish to transfer your registration, please contact firstname.lastname@example.org.
Due to public health concerns and government regulations regarding COVID-19, we rescheduled in-person trainings planned for late March and April, then moved all in-person trainings online beginning in mid-May 2020. Confirmed registrants of impacted events were contacted about their registration options.
We continue to reevaluate the safety of holding in-person events and will post any changes to our COVID-19 FAQs page: see the latest updates here.
DO TRANSFER CREDITS EXPIRE?
Yes. If you wish to transfer to another FTLF training, you must select a new session that is scheduled within 12 months of your original training. We ask that you select your replacement session within 30 days of making the transfer request.
IS IT FREE TO TRANSFER TO A DIFFERENT FTLF EVENT?
It depends on when you make the request. All transfers are space permitting and may be subject to a transfer fee based on the timing outlined above. The transfer fee is a minimum of $200 for Workshops in our office, but may be higher depending on the course or for National Events or "Offsites" held in cities across the country. Where the registration fee for the new course is higher, you must also pay the difference between the original course and the new course registration fee at the time of transfer. Where the cost of the new course is lower than the original course, at FTLF's discretion, a partial refund may be granted if it would otherwise be due under the cancellation policy (e.g., if the new course is $500 less than the original course and the request was made 20 days before the event started, FTLF may refund you $250, but there would be no refund if the request to transfer was made 5 days before the event start date).
We understand that you have many commitments and schedules often change last minute. However, we prepare weeks (and months) in advance and do incur costs when reserving your space (e.g., course materials and food). Our trainings often sell out and the closer it is to the event, the less likely we are to be able to cancel or adjust catering orders or find someone else to take your spot. We keep our costs as low as possible and use the transfer fee to cover the costs we incurred for the event you originally registered for.
CAN SOMEONE ELSE ATTEND IN MY PLACE?
If you can no longer make it to the in-person training you originally registered for and would like to send a colleague in your place, please Contact Us. We always allow substitutions, but if the change is made less than 48 hours in advance of the event’s start time, we may not be able to meet special dietary needs or other special accommodations.
WHAT IS THE CANCELLATION POLICY FOR WEBINARS?
Live Webinars: For orders of live webinars, FTLF will issue a full refund for cancellations requested at least one week PRIOR to the live webinar. We do not provide refunds for no-shows because the recorded version of the webinar is included in the purchase of the live session and you may watch it at a later date.
Recorded Webinars: No refunds will be provided for recorded webinars. FTLF can transfer a registration to someone else within your organization or, provided you have not already viewed the webinar, transfer the registration to another on-demand program. Where the registration fee for the new webinar is higher, you must also pay the difference between the original course and the new course registration fee at the time of transfer. Administrative fees may also apply.
WHAT IF THE STAFF MEMBER WHO REGISTERED HAS LEFT THE ORGANIZATION?
We understand that there may be changes in staff from time to time. If a staff member who no longer works for your organization purchased a webinar or registered for a training under their name, please Contact Us.