Does Your Office Close for Inclement Weather?
Inclement weather and other emergencies can affect our ability to open for business and our team’s ability to get to work. When a training is impacted by the government's operating status, we will contact all confirmed registrants directly.
Note: Our operating status only follows the government for “weather and safety” scenarios, not a government shutdown. Any OPM status updates that include the phrase “Due to a lapse in appropriations” should not impact our operating schedule.
Can I Still Register for a Training if You Are Closed?
The Learning Center remains open 24 hours a day, 365 days a year; however, if our office is closed, we will not be here to answer the phone or offer assistance. You can still email us at firstname.lastname@example.org or leave a voicemail, and we will respond when our offices reopen.
How Will I Know if My Event Is Canceled or Delayed?
We will make decisions on an event-by-event basis and, if at all possible, notify all confirmed registrants 24 hours in advance of a cancellation or delay. At all times, we will make best efforts to keep to our original schedule, but the safety of our guests and our staff are the top priority.
If there are any potential delays, disruptions, or cancellations related to a training, we will notify all confirmed registrants directly using the email and/or phone number in your Learning Center account. Please confirm that your registration has your contact information, not the main line of your organization or the email of your assistant or finance department.
Live Webinars: Everyone who registered for the live event will automatically be transferred to the new date. All registrants also receive access to the webinar recording.
Workshops: We will do everything possible to hold the event, but if we need to cancel and/or reschedule, we will provide information on registration transfers and refunds to all confirmed participants.