Thank you for choosing Feldesman Tucker Leifer Fidell's Learning Center!  Your user experience is important to us, so we have compiled a list of Frequently Asked Questions to assist you. You can also contact learning@ftlf.com with any additional questions.

Table of Contents

LOGIN/ACCOUNT MANAGEMENT

HOW do i set up an account?

You can set up an FTLF Learning Center account by clicking “log in” in the top right hand corner of this page followed by “create new account”.  Once you have entered the required fields, you will receive an automated welcome message and can begin immediately searching for, and purchasing, training on the site. 

*It is ESSENTIAL that you register the account under the name of the actual participant in the activity.  Participant’s accounts will include attendance certificates and training materials.  We cannot issue certificates for non-registered participants. 

HOW DO I LOG IN TO THE FTLF LEARNING CENTER?

You can log on to the FTLF Training site anytime from any computer by clicking “Log in” at the top right corner of the page and entering your username and password. 

*Please note that if you have an existing training account with our previous platform (i.e. FTLF.PeachNewMedia.com or HeadStart.PeachNewMedia.com)or with healthcentercompliance.com, you will still need to create a new account in the FTLF Learning Center. 

WHAT IF I FORGET MY USERNAME OR PASSWORD?

If you have forgotten your username or password, click here to have it emailed to you.  You may also contact the FTLF training staff at learning@ftlf.com

HOW DO I CHANGE MY EMAIL ADDRESS, PHONE NUMBER, OR OTHER PERSONAL INFORMATION?

You can edit your personal information by going to the FTLF Learning Center home page (learning.ftlf.com) and logging in to your account.

WHAT BROWSERS WORK BEST FOR ACCESSING THE LEARNING CENTER?

Google Chrome and Mozilla Firefox are the preferred browsers.

WHAT IF I USE INTERNET EXPLORER?

Some Internet Explorer users have reported issues logging into the FTLF Learning Center. If you do not have access to another browser and you receive an “Invalid Session” error when attempting to log in, close Internet Explorer to clear the cookies, reopen Internet Explorer and log in again.

Learning Catalog

What types of training are available?

The FTLF Learning Center offers a variety of Live Webinars, Recorded Webinars, and registration for Live Trainings .  Learning Center users can view the latest FTLF blog posts and news through their learning homepage. 

How do I search for training?

Users can search for specific training topics and formats by utilizing the “Training” tab on the Learning Center homepage.  This page will display a catalog of all upcoming live trainings and webinars, as well as  recorded webinars.  Users are also able to filter this list by using the drop-down menus located at the top of the catalog list.

How do I register for training?

Registering for training is as simple as clicking the “Register” tab on any activity and clicking “Add to cart”.  Once you have added a webinar or training to your cart, you can finalize your transaction by clicking “checkout” and filling in the remaining information along with your payment method. 

WEBINARS

HOW DO WEBINARS WORK?

FTLF webinars are available for purchase under several different models.  Users may elect to purchase the live webinar, the recorded webinar, or both. Users who have purchased the recorded webinar prior the live webinar will receive access to the recorded webinar no more than 48 hours after the live webinar.  The recorded version can be accessed by returning to the original activity and clicking "My Account" followed by "My Activities" then clicking the menu option labelled "Recorded Webinar".

How do I participate in a Live WEBINAR?

Upcoming webinars can be found by searching the Upcoming Events calendar on your Learning Center homepage.  You may also search by clicking the “Training” tab and filtering the results by clicking “webinar” under the format drop-down menu.  Once you have purchased your webinar, you will receive an automated confirmation email along with a receipt.  In order to view the live webinar, simply return to the activity on the webinar date by either clicking the direct link in your email confirmation or by logging into the Learning Center and finding the webinar under “My Account”.

wHAT ARE THE TERMS AND CONDITIONS FOR PARTICIPATING IN A LIVE WEBINAR?

REGISTRATION

PAYMENT POLICY

Live Webinars: Methods of payment for live webinars include Credit Card, Check and Purchase Order.  However, if you have selected a payment option other than Credit Card within three hours prior to the live webinar please send an email to learning@ftlf.com to ensure access is granted.

On-Demand Webinars: If you selected a payment option other than Credit Card, access to the on-demand webinar will be granted within 3 business days.  Once you are granted access you will receive a confirmation email.  FTLF reserves the right to suspend access to the webinar if payment is not received within 30 days.

  • Pay one registration fee for access by one computer. An unlimited number of people can watch a single broadcast from the computer site (conference room or auditorium setting). Registrant shall not charge any person viewing the webinar a fee for the person to watch the webinar. 
  • Registrant cannot make an audio and/or video recording of any portion of the webinar. Registrant cannot rebroadcast and/or retransmit any portion of the webinar. 
REFUNDS/ CANCELLATIONS
  • No refunds for no-shows; however if requested, registrant can have access to the recorded version of the webinar.
  • FTLF will issue a full refund for cancellations within at least one week prior to the LIVE webinar.  No refunds will be provided for on-demand webinars.
  • FTLF can accommodate changing the name on a registration to someone else within your organization or transferring the registration to another already-scheduled upcoming live webinar or an on-demand program up to 24 hours prior to the webinar start time.
  • Cancellation requests made after the webinar will be reviewed on a case by case basis.

How many people can participate in a webinar?

An unlimited number of participants can experience a webinar by broadcasting it on a projection screen and watching it together. A single login can gain access to the webinar.  To document participation for a group, access the Record of Attendence form located under the Certificate link within the activity.  You can submit this form to learning@ftlf.com for processing.  

If you have multiple sites, you can purchase an additional line for each site at the discounted rate of $49. Please contact learning@ftlf.com for information on purchasing additional lines.

HOW DO I view A RECORDED WEBINAR?

Select a webinar from the course catalog and complete checkout. Once you have purchased the webinar, you can access it at any time under “My Account” in the "My Activities" section.

To begin a webinar, click the "Take Course" button and review the instructions on your screen. As you progress through the course material, you will be prompted to complete a brief course evaluation in order to obtain your attendance certificate.  This certificate will be accessible on the left-hand navigation menu within the course.  For more information on continuing education and certificates, see the “Certificates/Transcripts” section below.

DO I HAVE TO COMPLETE A WEBINAR IN ONE SITTING?

No, you do not need to complete any of our self-paced activities in a single sitting. You can review the course material at your own speed and wherever you like. You can resume a partially completed course any time before the course expiration date by logging in to your FTLF learning account, clicking on "My Activities" and selecting the webinar of your choice from your pending activities. Then click "Take Course" and "Resume Course" to return to wherever you previously left off.

WHEN DOES MY RECORDED WEBINAR EXPIRE?

Upon purchasing a webinar, you will have 60 days to complete the activity either from the date of purchase or the date of the webinar, whichever is later.  After 60 days you will be unenrolled from the activity.  

WHAT IF I FORGET WHEN MY WEBINAR TAKES PLACE?

FTLF will send registrants reminder emails 1 week prior, 1 day prior, and on the day of the live webinar.  The reminder emails will contain a direct link to the webinar.  

CERTIFICATES/TRANSCRIPTS

WHERE ARE MY CERTIFICATES?

After you successfully complete a webinar, you can immediately download and print your certificate(s).

For easy reference, a transcript of your course history and certificates are maintained in your FTLF Learning Center account and can be conveniently accessed and reprinted anytime from any computer. Log into your account and click on the “My Account” section. Select “My Activities” to view a list of all courses that you have completed.

hOW DO i DOCUMENT GROUP ATTENDANCE FOR A LIVE WEBINAR?


Each webinar includes an "Extra Webinar Certificate of Attendance” that may be used for documenting all attendee's participation. Use the “Extra Webinar Certificate of Attendance” for your own record keeping. Each participant is welcome to complete their portion of the form followed by having a witness sign it to verify their attendance. We suggest making copies of the completed and signed form(s) and then distributing it to the participants for their own safe keeping.

wHAT IS THE RECORD OF ATTENDANCE FORM?


The free "Record of Attendance Form" serves as documentation and witness of your participation. It may serve as written proof of attendance for licensure programs that require continuing education units. Check with your licensure program for documentation requirements.

HOW CAN I ADD CREDITS I RECEIVED FROM OTHER ORGANIZATIONS? 

You may add credits received from other organizations by logging in to your account and clicking on the “My Account” section. Select “My Activities” under the “External Credits” tab, click “Add Credits” and enter the course name, date completed and credit hours earned. You also have the option of uploading a certificate. 

WE HOPE YOU ENJOY YOUR EXPERIENCE WITH FTLF’S LEARNING CENTER!