Delivering Difficult News

June 6, 2024

Delivering difficult news is an inherent part of being a leader and is a relationship skill. Although delivering such news is never easy, it is possible to prepare to do so in a way that supports both the person who delivers the message and its recipient. By planning ahead for such a conversation, an organizational leader may defuse a potential crisis and mitigate organizational risks.

Join us for this webinar where we will discuss policy and procedure considerations for delivering difficult news efficiently in a supportive environment, review relevant key principles of effective communication, and provide practical tips to prepare for such conversations. 

The on-demand version of this webinar will be available for purchase one week after the conclusion of the live webinar. 

Target Audience

  • C-Suite
  • Emergency Managers
  • Operations Staff
  • Human Resources
  • Operations Managers
  • Clinic Directors
  • Compliance Officers/Risk Managers
  • Any staff involved in organizational resilience processes

Learning Objectives

After this webinar, you will be able to:

  • Discuss how the organizational policies, procedures, and protocols may be relevant to the delivery of difficult news
  • Describe a framework for preparing to deliver difficult news
  • Identify several key principles of effective communication

 

Course summary
Available credit: 
  • 1.00 Certificate of Attendance
  • 1.20 CPE
    FTLF is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.
Course opens: 
02/16/2024
Course expires: 
07/07/2024
Event starts: 
06/06/2024 - 3:00pm EDT
Event ends: 
06/06/2024 - 4:00pm EDT
Cost:
$175.00
Add to calendar: 

Alex Lipovtsev

Alex Lipovtsev serves as Manager of Compliance and Risk Management Services with the firm's health care practice group. He assists in developing, implementing, and managing the firm's compliance and risk management training and technical assistance services. A former Senior Director of Emergency Management at the Community Health Care Association of New York State, he is also a licensed clinical social worker. [Full Bio]

Participants can earn up to 1.20 CPE credits in Specialized Knowledge and Applications upon completion of all course requirements.

ATTENDEE REQUIREMENTS FOR CPE CREDIT

If you purchase CPE credit for this webinar you must satisfy the following conditions in order to receive your certificate:

  1. Answer at least 3 of the polling questions during the webinar
  2. Complete the evaluation survey after the conclusion of the webinar or in the follow-up email

Upon completion of these requirements, we will email you your CPE Certificate within two (2) weeks.

ADDITIONAL INFORMATION

  • Prerequisites: None 
  • Target Audience: C-Suite, Emergency Managers, Operations Staff, Human Resources, Operations Managers, Clinic Directors, Compliance Officers/Risk Managers, and any staff involved in organizational resilience processes
  • Advanced Preparation: None  
  • Program Level: All
  • Delivery Method: Group Internet Based
  • Attendance Requirements: In order to be awarded the full credits, you must respond to three (3) polling questions.

Feldesman Leifer LLP is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website www.nasbaregistry.org (formerly www.learningmarket.org).

Available Credit

  • 1.00 Certificate of Attendance
  • 1.20 CPE
    FTLF is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

Price

Cost:
$175.00
Please login or register to take this course.

Access to the recorded version of this webinar is included in your purchase.

You will have access to the recordings for 90 days after enrollment. Once posted to your account, you can view each webinar anytime on-demand during the access period identified in your purchase confirmation. For additional information on viewing and accessing webinars, view our full terms and conditions here.

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Required Hardware/Software

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