(Recorded Workshop) Health Centers and the No Surprises Act “Good Faith Estimate” Requirement: A Deep Dive

This course is closed to new enrollments.

Duration: 2.5 hrs
Recorded On: 3/22/2022 

Effective January 1, 2022, community health centers and other provider organizations have been required, under the federal No Surprises Act, to provide a “good faith estimate” (GFE) of anticipated charges for certain services to uninsured and self-pay patients. In this half-day training, Susannah Vance Gopalan of FTLF and Rebekah Wallace Pardeck of Achieve Revenue Management will provide both in-depth information on the GFE requirements in the federal regulations, and operational guidance for meeting those requirements. We will discuss issues including:

  1. Which appointment types and which patients require a GFE, when it must be provided, and what information it must contain
  2. How GFE requirements interact with requirements under health centers’ obligations under the Section 330 sliding fee discount program
  3. Answers to common GFE questions relating to specific patient populations and types of care
  4. Considerations for coordinating intake/reception, billing and clinical personnel, and capabilities of existing systems, to meet the GFE requirements as efficiently as possible

Target Audience

  • Health Center CEOs
  • CFOs
  • COOs
  • Revenue cycle managers and billing managers

Learning Objectives

After this training, you will be able to:

  • Describe the what, when, and how of the GFE requirements in federal regulation
  • Develop strategies for harmonizing implementation of the GFE with existing health center policies concerning patient communication and patient fees
  • Discuss staffing and workflow models that can help your health center efficiently meet the GFE requirements
Course summary
Available credit: 
  • 3.25 Certificate of Attendance
Course opens: 
Course expires: 


Susannah is a Partner in the firm’s health law practice group where she focuses on health care litigation and regulatory counseling, with a focus on Medicaid and Medicare payment, financing, and compliance issues. Susannah brings regulatory expertise to bear when advising clients and pursuing litigation on their behalf. She has experience negotiating Medicaid waivers and managed care arrangements on behalf of providers, provider associations, and governmental entities. She represented a group of providers in reaching a settlement in major Medicaid litigation. [Full Bio]

REBEKAH WALLACE PARDECK (Achieve Revenue Management, LLC)

President and Owner of Achieve Revenue Management, LLC, Rebekah has more than 20 years of coding, revenue cycle management, operations, and training experience. She provides training and revenue cycle management services to federally qualified health centers, rural health clinics, and medical practices and community health centers.

Previously, Rebekah worked for over a decade as a consultant with a national accounting firm and as the director of operations for management service organizations and hospital-owned multispecialty physician practices. She is experienced in consulting on professional revenue cycle analysis and enhancement, medical practice operations, patient flow redesign, business process improvement and development, staffing analysis and redesign, practice efficiency and productivity and educational sessions and training. [Full Bio]

Certificates of Attendance: We verify attendance upon completion of a training (live or recorded version) and will only issue certificates in the name of the account holder enrolled in the course. If you need to document attendance for someone other than the account holder, we provide blank Certificates of Attendance for a supervisor to sign and certify that a different individual viewed the course. 

Group Attendance: Due to the online nature of this training, we cannot verify participation by more than one person. For groups, we provide an attendance record form and blank Certificates of Attendance to record attendance at a group viewing session and document each individual's participation. We recommend that a supervisor or colleague sign the certificate to certify attendance. 

Read more about maintaining an attendance record in our FAQs.

Available Credit

  • 3.25 Certificate of Attendance


Please login or register to take this course.

This course is closed to new enrollments.


Recorded trainings are available for 180 days after the date of purchase or date of the training. Once posted to your account, you can view this training anytime on-demand during the access period identified in your purchase confirmation. For additional information on viewing and accessing trainings, view our full terms and conditions here.


If you pay by credit card or PayPal, you will be able to access the recorded workshop immediately (unless the live training has not yet occurred). If you pay by check, we will grant access to the recording when we receive your check. You will receive a confirmation email once access is granted. FTLF reserves the right to suspend access to the training if payment is not received within 30 days. For more information on payments and registration, please visit our FAQ page.


No refunds will be provided for recorded trainings. FTLF can transfer a registration to someone else within your organization or, provided you have not already viewed the training, transfer the registration to another on-demand program. Where the registration fee for the new training is higher, you must also pay the difference between the original course and the new course registration fee at the time of transfer. Administrative fees may also apply. If your organization purchased a training under the account of a staff member who no longer works for your organization, please Contact Us. View our full policy on refunds and cancellations here.

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