Caring for Medicaid Patients Virtually

May 6, 2020

Access the on-demand webinar here.

This webinar is part of the Navigating Telehealth for FQHCs During COVID-19 webinar series and can be purchased individually or as part of the series. To purchase the full series, click here.

Because of shelter-in-place and social distancing orders relating to the COVID-19 pandemic, FQHCs’ patient encounter volumes around the country have declined rapidly. Medicare and Medicaid encounter volume have also fallen, creating a crisis for many health centers that is both fiscal (keeping their doors open) and clinical (continuing to assist patients in self-isolation). 

In recent weeks, Congress, the Department of Health and Human Services (HHS), and many State Medicaid agencies have taken action to facilitate payment for telehealth and other virtual services in the Medicare and Medicaid programs. As well as helping health centers through a fiscal crisis period, these policy changes advance a longstanding need to remove barriers to virtual services under Medicare and Medicaid in FQHCs.

On this webinar, we will discuss the various means states can use—including emergency state plan amendments, emergency Section 1115 demonstrations, and Section 1135 waivers—to expand coverage of virtual services, during the emergency period or permanently. You will also learn more about:

  • How the Centers for Medicare & Medicaid Services (CMS) defines “telehealth” for purposes of Medicaid
  • Where telehealth coverage fits within the Medicaid prospective payment system (PPS) framework
  • Promising state Medicaid telehealth coverage policies for FQHCs

Target Audience

  • Health Center Leadership / C-Suite
  • Billing and Revenue Cycle Managers
  • Compliance Officers
  • Administrative/Operations Leadership and Staff

Learning Objectives

After this webinar, you will be better able to:

  • Describe how to track Medicaid telehealth developments in your state
  • Identify opportunities to replace lost Medicaid service revenues and maintain contact with Medicaid patients by providing a broader array of virtual services
  • Follow national trends in Medicaid telehealth and virtual services
  • Understand how national trends in Medicaid impact FQHCs
Course summary
Available credit: 
  • 1.00 Certificate of Attendance
Course opens: 
Course expires: 
Event starts: 
05/06/2020 - 1:00pm EDT
Event ends: 
05/06/2020 - 2:00pm EDT


Susannah is a Partner in the firm’s health law practice group where she focuses on health care litigation and regulatory counseling, with a focus on Medicaid and Medicare payment, financing, and compliance issues. Susannah brings regulatory expertise to bear when advising clients and pursuing litigation on their behalf. She has experience negotiating Medicaid waivers and managed care arrangements on behalf of providers, provider associations, and governmental entities. She represented a group of providers in reaching a settlement in major Medicaid litigation. [Full Bio]

Participants can earn up to 1.20 CPE credits in Specialized Knowledge and Applications upon completion of all course requirements.


If you purchase CPE credit for this webinar you must satisfy the following conditions in order to receive your certificate:

  1. Answer at least 3 of the polling questions during the webinar
  2. Complete the evaluation survey after the conclusion of the webinar or in the follow-up email

Upon completion of these requirements, FTLF will email you your CPE Certificate within five (5) business days.


  • Prerequisites: None 
  • Target Audience: Health Center Leadership / C-Suite, Billing and Revenue Cycle Managers, Compliance Officers, Administrative/Operations Leadership and Staff
  • Advanced Preparation: None  
  • Program Level: All
  • Delivery Method: Group Internet Based
  • Attendance Requirements: In order to be awarded the full credits, you must respond to three (3) out of five (5) polling questions.

Feldesman Tucker Leifer Fidell LLP is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website (formerly

Available Credit

  • 1.00 Certificate of Attendance


Please login or register to take this course.

This webinar is part of the Navigating Telehealth for FQHCs During COVID-19 webinar series and can be purchased individually or as part of the series. To purchase the full series, click here.

Access to the recorded version of this webinar is included in your purchase.


The recorded version of this webinar will be available within two (2) business days after the conclusion of the live event. You will have access to the recording for 180 days after the live webinar has concluded. Once posted to your account, you can view this webinar anytime on-demand during the access period identified in the Recorded Webinar Now Available email. For additional information on viewing and accessing webinars, view our full terms and conditions here.


All registrations made the day of a live webinar must be completed using a credit card or PayPal. We do not accept check payments or purchase orders for live webinars on the day of the webinar. If you wish to pay by check, please register in enough time for your check to reach our office; we must receive your check before we grant access to the webinar. If we receive your check after the live webinar, we will grant you access to the recorded webinar. For the most current information, please visit our FAQ page.


For orders of live webinars, FTLF will issue a full refund for cancellations requested at least one week PRIOR to the live webinar. We do not provide refunds for no-shows; however, you may request access to the recorded version of the webinar. If you ordered the wrong webinar and need to transfer your registration to a different program, please Contact Us. View our full policy on refunds and cancellations on our FAQ page.

Required Hardware/Software

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