(Recorded Webinar) HRSA Operational Site Visit 2022: Key Changes in Compliance

Duration: 50 minutes
Recorded on: 4/21/2022

This webinar was presented on April 21, 2021 and reflects the Health Center Program Compliance Manual and Site Visit Protocol that were effective as of that date.  In May 2022, HRSA issued a revised Site Visit Protocol that including some minor clarifications related to the “Top Areas of Non-Compliance” discussed in this webinar at slides 21-28. When preparing for your Operational Site Visit, please consult the most recent Site Visit Protocol in effect at the time of your preparation.  

To “bridge” the differences between the version of the Site Visit Protocol in effect for this webinar (May 2021) and the newest version that was issued shortly after this webinar was presented (May 2022), we have included as a resource document a summary of the key changes impacting the topics discussed in the webinar. The resource can be found by clicking 'Take Course' and then clicking 'Presentation Slides and Additional Resource".

As a result of the COVID-19 pandemic, HRSA transitioned and re-focused its compliance efforts for Federally Qualified Health Centers (FQHCs) to a virtual compliance assessment process.  All indications are that HRSA intends to continue using the virtual platform through the end of CY 2022, and possibly beyond.  While the virtual Operational Site Visit (OSV) mirrors the onsite process in several respects, it also presents some unique challenges. With almost two years of virtual OSVs “under our belts,” some common issues have come to light, including when and how to submit documents prior to the virtual OSV, how reviewers conduct the interviews and site tours, opportunities for additional discussions with reviewers regarding compliance issues and recommendations, and more.  

Regardless of this transition to a virtual platform, compliance with the Health Center Program Requirements is still a vital component of a health center’s operations. All health centers must be prepared to present documentation and answer key questions regarding how they establish and maintain compliance on an ongoing basis, utilizing the most recent version of the Site Visit Protocol and related guidance. Is your health center prepared to meet this challenge?

This webinar will review the virtual OSV process and how it differs from the typical on-site process. Participants will explore the most recent HRSA guidance and current common areas of non-compliance, and discuss “real-life” lessons learned and tips to prepare for a successful virtual OSV and to thrive throughout the process!

Please note: This webinar is offered as a complimentary product to all Health Center Compliance Premium Plan Subscribers. For more information on our Premium Plan, click here or Contact Us.

Target Audience

  • Health Center Executive Staff
  • Compliance Officers
  • Administrative / Operations Leadership and Staff
  • Board members
  • Other Staff assisting with HRSA compliance and/or OSV preparation

Learning Objectives

After this webinar, you will be able to:

  • Identify the key aspects and challenges of the virtual Operational Site Visit.
  • Discuss real-life strategies and tips for all phases of the virtual OSV process (before, during, and after).
  • Identify common areas of non-compliance and use such information to establish your health center’s HRSA compliance workplan.
Course summary
Available credit: 
  • 1.00 Certificate of Attendance
Course opens: 
Course expires: 

Marcie Zakheim

A Partner at the firm, Marcie specializes in health care law, particularly in the areas of federal grants, grant-related requirements and grants management related to the federal health center program. Health centers turn to Marcie as a resource for knowing not only the letter of the law, but also the likely interpretation of requirements by federal policymakers, including the Health Resources and Services Administration (HRSA). [Full Bio]

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Available Credit

  • 1.00 Certificate of Attendance


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