Service Animals and Emotional Support Animals
In recent years, increasing numbers of patients have presented at health centers with their symptoms and their animal companions. In determining how to respond, health centers must determine whether the animal is a service animal or an emotional support animal. The Americans with Disabilities Act (ADA) requires health centers (and other entities that provide goods or service to the public) to permit service animals into their facilities (unless such access would fundamentally alter the nature of the services provided); however, emotional support animals are not protected under the ADA. This webinar will:
- Review the differences between service animals and emotional support animals
- Discuss how staff should respond to disruptive animals
- Recommend policies, procedures and trainings to support health center staff who respond to patients with animal companions
The On-Demand version of this webinar will be available for purchase after the conclusion of the live webinar.
- Compliance Officers
- Risk Managers
- Health Center Management
After this webinar, you will be able to:
- Determine whether a patient’s animal companion is a service animal or an emotional support animal and the applicable requirements on providing access to the health center
- Respond appropriately when service animals are disruptive
- Develop training to support front desk and other staff members in responding to patients who bring animals to the health center
A Partner in the firm’s health law practice group, Molly advises health centers on the management of clinical, employment and workforce-related risks, with a particular focus on professional liability, Federal Tort Claims Act, and HIPAA matters. From her experience as both a private attorney and in-house counsel, Molly knows the importance of managing liability and risk issues in mission-driven organizations. [Full Bio]
Certificates of Attendance: We verify attendance upon completion of a webinar (live or recorded version) and will only issue certificates in the name of the account holder enrolled in the course. If you need to document attendance for someone other than the account holder, we provide blank Certificates of Attendance for a supervisor to sign and certify that a different individual viewed the course.
Group Attendance: Due to the online nature of webinars, we cannot verify participation by more than one person. For groups, we provide an attendance record form and blank Certificates of Attendance to record attendance at a group viewing session and document each individual's participation. We recommend that a supervisor or colleague sign the certificate to certify attendance.
Read more about maintaining an attendance record in our FAQs.
- 1.00 Certificate of Attendance
Access to the recorded version of this webinar is included in your purchase.
ACCESSING THE RECORDING
The recorded version of this webinar will be available within two (2) business days after the conclusion of the live event. You will have access to the recording for 180 days after the live webinar has concluded. Once posted to your account, you can view this webinar anytime on-demand during the access period identified in the Recorded Webinar Now Available email. For additional information on viewing and accessing webinars, view our full terms and conditions here.
All registrations made the day of a live webinar must be completed using a credit card or PayPal. We do not accept check payments or purchase orders for live webinars on the day of the webinar. If you wish to pay by check, please register in enough time for your check to reach our office; we must receive your check before we grant access to the webinar. If we receive your check after the live webinar, we will grant you access to the recorded webinar. For the most current information, please visit our FAQ page.
For orders of live webinars, FTLF will issue a full refund for cancellations requested at least one week PRIOR to the live webinar. We do not provide refunds for no-shows; however, you may request access to the recorded version of the webinar. If you ordered the wrong webinar and need to transfer your registration to a different program, please Contact Us. View our full policy on refunds and cancellations on our FAQ page.
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