(Recorded Webinar) Service Animals and Emotional Support Animals

This webinar is closed to new enrollments. For more health center compliance trainings, click here.

Duration: 60 minutes
Webinar recorded on: 8/13/2020

In recent years, increasing numbers of patients have presented at health centers with their symptoms and their animal companions.  In determining how to respond, health centers must determine whether the animal is a service animal or an emotional support animal.  The Americans with Disabilities Act (ADA) requires health centers (and other entities that provide goods or service to the public) to permit service animals into their facilities (unless such access would fundamentally alter the nature of the services provided); however, emotional support animals are not protected under the ADA.  This webinar will:

  • Review the differences between service animals and emotional support animals
  • Discuss how staff should respond to disruptive animals
  • Recommend policies, procedures and trainings to support health center staff who respond to patients with animal companions

Please note: This webinar is offered as a complimentary product to all Health Center Compliance Premium Plan Subscribers. For more information on our Premium Plan, click here or Contact Us.

Target Audience

  • Compliance Officers
  • Risk Managers
  • C-Suite/Leadership
  • Health Center Management

Learning Objectives

After this webinar, you will be able to:

  • Determine whether a patient’s animal companion is a service animal or an emotional support animal and the applicable requirements on providing access to the health center
  • Respond appropriately when service animals are disruptive
  • Develop training to support front desk and other staff members in responding to patients who bring animals to the health center
Course summary
Available credit: 
  • 1.00 Certificate of Attendance
Course opens: 
02/25/2020
Course expires: 
07/01/2023
Cost:
$150.00

MOLLY EVANS  

A Partner in the firm’s health law practice group, Molly advises health centers on the management of clinical, employment and workforce-related risks, with a particular focus on professional liability, Federal Tort Claims Act, and HIPAA matters. From her experience as both a private attorney and in-house counsel, Molly knows the importance of managing liability and risk issues in mission-driven organizations. [Full Bio]

Certificates of Attendance: We verify attendance upon completion of a webinar (live or recorded version) and will only issue certificates in the name of the account holder enrolled in the course. If you need to document attendance for someone other than the account holder, we provide blank Certificates of Attendance for a supervisor to sign and certify that a different individual viewed the course. 

Group Attendance: Due to the online nature of webinars, we cannot verify participation by more than one person. For groups, we provide an attendance record form and blank Certificates of Attendance to record attendance at a group viewing session and document each individual's participation. We recommend that a supervisor or colleague sign the certificate to certify attendance. 

Read more about maintaining an attendance record in our FAQs.

Available Credit

  • 1.00 Certificate of Attendance

Price

Cost:
$150.00
Please login or register to take this course.

This webinar is closed to new enrollments. For more health center compliance trainings, click here.

ACCESS PERIOD

Recorded webinars are available for 180 days after the date of purchase or date of the webinar. Once posted to your account, you can view this webinar anytime on-demand during the access period identified in your purchase confirmation. For additional information on viewing and accessing webinars, view our full terms and conditions here.

PAYMENT POLICY

If you pay by credit card or PayPal, you will be able to access the recorded webinar immediately (unless the live webinar has not yet occurred). If you pay by check, we will grant access to the recording when we receive your check. You will receive a confirmation email once access is granted. FTLF reserves the right to suspend access to the webinar if payment is not received within 30 days. For more information on payments and registration, please visit our FAQ page.

CANCELLATION POLICY

No refunds will be provided for recorded webinars. FTLF can transfer a registration to someone else within your organization or, provided you have not already viewed the webinar, transfer the registration to another on-demand program. Where the registration fee for the new webinar is higher, you must also pay the difference between the original course and the new course registration fee at the time of transfer. Administrative fees may also apply. If your organization purchased a webinar under the account of a staff member who no longer works for your organization, please Contact Us. View our full policy on refunds and cancellations here.

Required Hardware/Software

Google Chrome and Mozilla Firefox are the preferred browsers.