Terminating the Patient-Provider Relationship

July 31, 2019

The behavior of disruptive patients, whether they fail to follow health center policy or are abusive to staff, negatively affects the health center’s ability to provide care in a safe and effective way.  Many health centers struggle with deciding when and how to terminate the relationship with the patient-provider relationship.  This webinar will provide details on the areas of risk associated with disruptive patients (workplace violence claims, employment issues and liability claims) and will suggest ways to develop and/or revise your health center’s policy on managing disruptive behavior and terminating the patient-provider relationship. 

This webinar will cover:

  • Areas of risk associated with disruptive patients in the health center (workplace violence claims, employment issues and liability claims)
  • Tips on developing and implementing policies and procedures to manage the health center’s risk, including zero tolerance policies and policies on terminating the patient relationship
  • Recommendations as to the elements to include in a written notice to a patient when the relationship is being terminated
To purchase the on-demand version of this webinar as a standalone, click here.

Please note: This webinar is offered as a complimentary product to all Health Center Compliance Premium Plan Subscribers. For more information on our Premium Plan, click here or Contact Us.

Course summary
Available credit: 
  • 1.00 Certificate of Attendance
Course opens: 
06/03/2019
Course expires: 
08/31/2019
Event starts: 
07/31/2019 - 1:00pm
Event ends: 
07/31/2019 - 2:00pm
Cost:
$225.00

MOLLY EVANS  

A Partner in the firm’s health law practice group, Molly advises health centers on the management of clinical, employment and workforce related risks, with a particular focus on professional liability, Federal Tort Claims Act, and HIPAA matters. From her experience as both a private attorney and in-house counsel, Molly knows the importance of managing liability and risk issues in mission-driven organizations. [Full Bio]

Certificates of Attendance: We verify attendance upon completion of a webinar (live or recorded version) and will only issue certificates in the name of the account holder enrolled in the course. If you need to document attendance for someone other than the account holder, we provide blank Certificates of Attendance for a supervisor to sign and certify that a different individual viewed the course. 

Group Attendance: Due to the online nature of webinars, we cannot verify participation by more than one person. For groups, we provide an attendance record form and blank Certificates of Attendance to record attendance at a group viewing session and document each individual's participation. We recommend that a supervisor or colleague sign the certificate to certify attendance. 

Read more about maintaining an attendance record in our FAQs.

Available Credit

  • 1.00 Certificate of Attendance

Accreditation Period

Course opens: 
06/03/2019
Course expires: 
08/31/2019

Price

Cost:
$225.00
Please login or register to take this course.

If you would like to add the recorded version of the live webinar to your purchase for an additional $50, please click the checkbox above.

PURCHASING THE RECORDING

The recorded version of this webinar will be available within 48 hours of the live event. If you choose to add-on the recorded version, you will have access for 90 days after the live webinar has concluded.  Once posted to your account, you can view this webinar anytime on-demand during the access period identified in your purchase confirmation. For additional information on viewing and accessing webinars, view our full terms and conditions here.

PAYMENT POLICY

All registrations made the day of a live webinar must be completed using a credit card or PayPal. We do not accept check payments or purchase orders for live webinars on the day of the webinar. If you wish to pay by check, please register in enough time for your check to reach our office; we must receive your check before we grant access to the webinar. If we receive your check after the live webinar, we will grant you access to the recorded webinar. For the most current information, please visit our FAQ page.

REFUNDS/ CANCELLATIONS

For orders of live webinars, FTLF will issue a full refund for cancellations requested at least one week PRIOR to the live webinar. We do not provide refunds for no-shows; however, you may request access to the recorded version of the webinar. If you ordered the wrong webinar and need to transfer your registration to a different program, please Contact Us. View our full policy on refunds and cancellations on our FAQ page.

Required Hardware/software

Google Chrome and Mozilla Firefox are the preferred browsers.