(Recorded Webinar) Terminating the Patient-Provider Relationship
The behavior of disruptive patients, whether they fail to follow health center policy or are abusive to staff, negatively affects the health center’s ability to provide care in a safe and effective way. Many health centers struggle with deciding when and how to terminate the relationship with the patient-provider relationship. This webinar will provide details on the areas of risk associated with disruptive patients (workplace violence claims, employment issues and liability claims) and will suggest ways to develop and/or revise your health center’s policy on managing disruptive behavior and terminating the patient-provider relationship.
This webinar will cover:
- Areas of risk associated with disruptive patients in the health center (workplace violence claims, employment issues and liability claims)
- Tips on developing and implementing policies and procedures to manage the health center’s risk, including zero tolerance policies and policies on terminating the patient relationship
- Recommendations as to the elements to include in a written notice to a patient when the relationship is being terminated
To purchase the live version of this webinar or the live and on-demand package, click here.
A Partner in the firm’s health law practice group, Molly advises health centers on the management of clinical, employment and workforce related risks, with a particular focus on professional liability, Federal Tort Claims Act, and HIPAA matters. From her experience as both a private attorney and in-house counsel, Molly knows the importance of managing liability and risk issues in mission-driven organizations. [Full Bio]
Certificates of Attendance: We verify attendance upon completion of a webinar (live or recorded version) and will only issue certificates in the name of the account holder enrolled in the course. If you need to document attendance for someone other than the account holder, we provide blank Certificates of Attendance for a supervisor to sign and certify that a different individual viewed the course.
Group Attendance: Due to the online nature of webinars, we cannot verify participation by more than one person. For groups, we provide an attendance record form and blank Certificates of Attendance to record attendance at a group viewing session and document each individual's participation. We recommend that a supervisor or colleague sign the certificate to certify attendance.
Read more about maintaining an attendance record in our FAQs.
Recorded webinars are available for 90 days after the date of purchase or date of the webinar. Once posted to your account, you can view this webinar anytime on-demand during the access period identified in your purchase confirmation. For additional information on viewing and accessing webinars, view our full terms and conditions here.
If you pay by credit card or PayPal, you will be able to access the recorded webinar immediately (unless the live webinar has not yet occurred). If you pay by check, we will grant access to the recording when we receive your check. You will receive a confirmation email once access is granted. FTLF reserves the right to suspend access to the webinar if payment is not received within 30 days. For more information on payments and registration, please visit our FAQ page.
No refunds will be provided for recorded webinars. FTLF can transfer a registration to someone else within your organization or, provided you have not already viewed the webinar, transfer the registration to another on-demand program. Where the registration fee for the new webinar is higher, you must also pay the difference between the original course and the new course registration fee at the time of transfer. Administrative fees may also apply. If your organization purchased a webinar under the account of a staff member who no longer works for your organization, please Contact Us. View our full policy on refunds and cancellations here.
Google Chrome and Mozilla Firefox are the preferred browsers.